What you are paying for

Here at Fixstation we, at times, feel that there is some apprehension when people approach any of our stores. They ask what we can do for their phone and how much it would cost.

Most are happy with our prices especially with regards to the iPhone 3G, 3GS, and iPhone 4 repairs, but some are not and notify us that there is a ‘PhoneRevivor’ or ‘123Repairs’ somewhere out in Zone 4 of Victoria (no such thing) that will do it for $20. We always try to beat our competitors, but at times it is unreasonable to do so.

Before you lodge your $800 smartphone with all your private data such as your contacts, photos and videos consider the following:

1. Do they have a registered business that is recognized by the Government?
2. Are they located in a place where there is lots of traffic? (asks the question ‘Do they get lots of repairs?’)
3. Can they communicate with me what is the problem with my phone and if there are any possible issues resulting from such?

These are the basic questions all of us here at Fixstation you consider before you lodge your device at Fixstation or any other repair store. What you will be paying as a customer at Fixstation is not only for our time: It will be for the high quality parts we source directly from our trusted Chinese and local suppliers.

It will be for the online form we developed allowing you to track your device every step of the way. It will be for what we know: we spend hundreds of hours keeping up with the latest in the technological world so we can provide you with the highest possible pre and post repair support.

It will be for the keeping of all our stores in tip top shape so that your device will not be returned to you dirtier and dustier than it came in.

We here at Fixstation are sick and tired of having people lodge their device in to a shop and leaving with a sense of regret or with a troubled look. In the end, all of us here at Fixstation want to create a company where you and your device will be taken care of every step of the way, a place where prices are competitive with an added benefit of incredible customer service and support. We look forward to and prepare for your device, whenever you are ready.