Privacy

Fixstation cares about your privacy and has written this privacy statement to reassure you of the ways in which we will and will not use your personal data, and to highlight the terms of use of this website. If you do not agree to any part of the Privacy Policy then we would urge you to discontinue your use of the website and the services provided by Fixstation. If you have any other questions regarding your privacy and security while using the Fixstation website or services, please do not hesitate to contact us.

Mail: Kiosk 5 – 111 Cecil Street, South Melbourne, Victoria 3205, Australia

Email: support@fixstation.com.au

Telephone: (03) 9682 5369
customers outside of Australia should telephone +61 3 9682 5369

Personal Data Collection

During your use of the Fixstation website and/or device repair services, Fixstation may collect the following information from you:

Analytical information about your use of this website (pages visited, length of visit, referring site, ads clicked etc)
Personal data that you may provide to Fixstation in solicited or unsolicited emails, letters, telephone calls, or through forms completed and submitted on the Fixstation website

Data about any transactions carried out on this website or through the use of Fixstation’s services
Any other information that you may send or make known to Fixstation.

Use of Personal Data

Fixstation may use your personal information to:

  • Analyze site statistics for internal use
  • Enable use of the order/repair tracking device on the Fixstation home page
  • Communicate with you regarding customer queries, orders, repairs, requests for quotes etc.
  • Communicate with third party agents or contractors who we may use, from time to time, to carry out work on your device or from whom to order parts
  • Return your ordered parts or device
  • Generate and distribute invoices/requests for payment, and to collect payment from you
  • Send you occasional marketing or promotional communications via email or mail
  • Fixstation may disclose your personal data to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights
  • Fixstation will not sell, distribute, publish or make available your personal data to any unauthorized person, agent, contractor or third party for the purposes of third party marketing, research, unsolicited mail or email.

Securing your data

Fixstation will store your personal data on secure servers and take reasonable means to prevent the loss, misuse or alteration of your personal data. As expressed in the Terms and Conditions of Service, personal data stored on any devices sent to Fixstation for quote or repair remains the responsibility of the device owner – Fixstation cannot be held liable for any loss of personal data held on these devices.

About cookies

This website may use cookies. Cookies are small files that are automatically downloaded to your computer when browsing websites. Cookies used on the Fixstation website are harmless and cannot be used to identify you, but do send information to Fixstation about the pages of our site that you have visited and for how long you have visited each page. Use of this data is purely for internal analytical purposes to help us improve the user experience. You may disable cookies at any time in your internet browser.

Links to third parties

The Fixstation website may contain links to external websites and cannot be held responsible for their content, privacy policies or practices. Please ensure that you are happy to proceed to the specified website before clicking any links to external sites.

Updates to the Privacy Policy

Fixstation may update this Privacy Policy at any time by posting a new version on the Fixstation website – please check this page regularly to ensure you are kept up to date.