A Quick Reflection

Since we are revamping our website, we decided to take some time to reflect on how far we have come since our flagship store at South Melbourne took off in November of last year.

Logan will tell you all about how rag-tag Fixstation was at the beginning. Sure we had the fresh kiosk. Sure we had Ethan’s passionate drive. One thing we lacked however was the know-how of how to operate a professional and customer focused repair service. Most of the training came from YouTube videos and the little Ethan did know at the beginning.

We were still testing out suppliers for our parts and didn’t know any of the tricks and methods we use today and fortunately, we are still learning.

For those who had done a repair with us prior to 3 months ago, you might’ve been asked to fill out a form on an iPad 1. Our customer management system was locally based on that iPad. Now if you visit us, we will ask you to fill out a web-based form on our new iPad 2.

This change was made as Michael had let someone rob our first iPad. Thanks Michael.

We are better off now however as our new customer management system is now web-based meaning we can pull your file anywhere as long as we have an internet connection providing you with the same support in any of our stores.

We have since then developed a strong relationship with our Chinese and local suppliers to source the highest-quality parts of whichever part you might need: from your digitizers to the individual components in button mechanisms, we can ask our suppliers for any obscure part and we will get them. Not only does this mean we can offer high-quality service with the highest quality parts, but it helps us cut costs on our end which will transfer over to you.

We have also launched a new store in Moonee Ponds which now serves as a headquarters where new parts are tested and the more advanced repairs conducted. Although it was a fairly large investment, we felt that more space was needed for us to provide an increasing quality of service.

We are currently training all our staff for the more difficult repairs (iPad 2/3, I’m looking at you) so that our turnaround time is shorter for services conducted in both our stores.

If you’ve been following us on Facebook, you’ll know that we have been running promotions through it. All those screen protectors and cases are stored at our Moonee Ponds store.

All of us here at Fixstation look forward to a future filled with more computing devices, and specifically more mobile ones. We know that there will be accidents and incidents that will disable your device and we truely want to be ready for such events to make sure you get your device back and get back to doing what you do. We thank everyone who have been with us in our journey, during the good times and bad, for providing with us the opportunity to have learned, and keep learning.     Warm Regards, Team Fixstation